FAQ | Bag Making & Blown Film Machine Queries

We offer a wide range of machinery including packaging machines, slitting machines, laminating machines and custom automation solutions for various industries.

Yes, we provide customization options to tailor our machinery to meet your specific needs and requirements.

We serve multiple industries including food and beverage, pharmaceuticals, chemicals, and consumer goods.

Our machines are designed and manufactured in our state-of-the-art facility located in China, ensuring high-quality standards.

Yes, we offer comprehensive maintenance and support services to ensure the smooth operation of your machinery.

Yes, we offer professional installation services to ensure your machinery is set up correctly and operates efficiently.

Yes, we provide comprehensive training for your team on how to operate and maintain the new equipment effectively.

Installation time varies based on the complexity of the machinery. Typically, it takes 1-3 days.

Yes, our equipment is designed to be compatible with existing systems. Our engineers will work with you to ensure a smooth integration.

Post-installation support includes technical assistance, troubleshooting, and ongoing maintenance services.

We offer a standard warranty of 12-24 months, depending on the machine model. Extended warranty options are also available.

To request a repair or replacement, please contact our customer service team with your order details and description of the issue.

Repairs are covered under the warranty if they are due to manufacturing defects. Normal wear and tear are not covered.

Warranty claims are processed by submitting a claim form along with proof of purchase and details of the issue. Our team will review and address your claim accordingly.

Warranty extensions can be purchased at the time of order or before the standard warranty expires. Contact us for more information on extending your warranty.